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COMMONLY ASKED QUESTIONS
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- Do not use oil to lubricate squeaky hinges (or any nylon moving parts), use a
furniture aerosol wax spray instead, which contains silicone .
- Once a year clean and light oil visible moving metal parts, particularly door
locks and 'friction stay' window hinges.
- Never allow the use of washing up liquid in the water when your windows are
cleaned it attacks and degrades the seals.
- Use a generous squirt of cream cleanser in warm water to spring clean white
PVC-U, (no abrasives should be used on woodgrain).
- Keep sliding Patio Door tracks brushed clean of mud, grit and dust. Do not
lubricate the track.
- Make sure there is a key in each room for undoing security locking windows in
the event of an emergency.
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How do I know if I have Aluminum (metal) or UPVC (plastic) windows and doors?
Measure the edge of the open door or window, Aluminum thickness is approx
30mm-50mm and tends to have a wooden sub-frame, UPVC is approx 60mm-80mm. Aluminum is
colder to touch then UPVC but can still appear like UPVC when plastic coated.
When I
close my window there is still a gap and draft?
There are two main reasons for this problem, the locking mechanism may need
adjusting or replacing or the hinges need replacing.
My front / back / patio / French door will not lock?
Most commonly, just an adjustment is required if the door lock works when
the door is in the open position.
How do I know if my doors are Patio or French doors?
Patio doors are on rollers sliding open and French doors are on hinges and
swing open.
I have condensation between the glass in my windows?
Moisture has got inside your sealed unit and the only remedy is a
replacement glass unit, which is far less expensive then replacing the complete window or
door.
I have broken my key in the window/door lock?
This can normally be extracted.
My window / door, is locked shut and I do not have the key to open it?
The lock can be picked open and changed, causing no damage to the
framework.
I need a cat flap fitted into the bottom of my door?
The lower door panel if in glass can be changed to a solid panel with a cat
flap fitted. Therefore you can keep the glass panel and refit when you move
home.
I wish to lease my property but the local authorities insist that all above ground
windows have child safety and fire escape hinges?
The hinges can be changed and child safety catches can be fitted.
My door is catching, on the bottom of my threshold and the handle is stiff to
operate?
The door has dropped and requires realigning.
My door mechanism with multi point locks has broken, Do I need a new door?
No, most times the lock can be renewed.
The handle on my window is turning but the window does not open?
This could be due to the handle is faulty or the locking mechanism inside
the window is broken, both can be repaired.
My tilt and turn window is not functioning correctly?
Most times this is because the window has dropped or jumped a cog inside the
drive gear and can be rectified with a few adjustments.
Can most repairs be completed in one visit?
Yes, we carry most parts on the van and 90% of jobs are completed in one
visit.
Do you give free estimates, over the phone?
Yes, if you tell us your Double Glazing problems, we can normally diagnose
and supply you with a price over the phone.
My letter box / postal flap has broken?
This can be replaced to match your existing fittings.
One of the hinges, have broken on my door?
Most times the broken hinge can be renewed.
My window or door, is letting in water?
Most leaks can be easily solved.
Do you replace windows and doors?
Yes! However, I make every effort to repair first.
Do you charge, VAT or Call out?
No, I do not charge a call-out fee and as a small family run business, I am not
VAT registered.
What if my warranty has run with my Double Glazing Company, can you still do
repairs?
We carry can repair almost any type / make of window or door.
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